(Please do not share this website with patient.)
November 26, 2023 - ENTER & EXIT
When arriving and leaving your shift, one MUST enter and exit through the front door. Your code is used as a check-in, check-out system. (When exiting, there's no need to put in your code, just touch the padlock, make sure you see the blue check mark and hear the door lock. Then, check the door to make sure it's locked.)
November 26, 2023 - GLOVES
Remember to always wear gloves when doing any cleaning.
November 26, 2023 - MASKS
Don't allow Franceno to wear masks. Masks shouldn't be worn in bed and Franceno will insist that it needs to stay on her face, so just don't ever give her one. If she ask for a mask, just tell her that we ran out. (Masks are required to be worn by everyone else.)
October 15, 2023 - ANSWERING THE HOME PHONE
Please answer all phone calls for Franceno and ask who's calling. If it is a family member, give the phone to Franceno. If it's a telemarketer or business call, just hang up. Never give anyone my (Norwood) name or number.
October 8, 2023 - TWO HOUR NAPS
Please don't allow Franceno to take more than a two hour nap. If she's not napping, she should be sitting in the wheelchair playing games, exercising, singing or eating breakfast, lunch or dinner. (This is not applicable after 10pm.)
September 26, 2023 - TARDY?
Due to Franceno's health, it's very important to be on time for your shift. Franceno can not be left alone. If your going to be late, please text me. If you need to reach me after 10PM, a phone call, not text, is needed.
September 26, 2023 - NO EATING OR DRINKING IN BED
We need Franceno to be as active as possible. We need her out of the bed and moving; therefore, when she wants to eat, it's preferred that she's in the wheelchair and eats in the kitchenette. Also, if she's not sitting properly in bed, the food and drink can strangle her, even after the food is swallowed.
August 22, 2023 - A/C UPDATE
Friday! Yes, Friday the A/C will be worked on and if all goes well, it will be cool again. Again, thanks for your patience.
August 19, 2023 - CARE PLAN
Remember to read the Care Plan daily. Things may change each day. Due to cookies on your phone or tablet, be sure to refresh Franceno's webpage every time you visit it.
August 19, 2023 - CREAM (TRIAMCINOLONE)
Shifts "A" & "B", please apply the medicated ointment to the rash on the back of Franceno's neck and upper back.
August 15, 2023 - A/C
The A/C repairman came yesterday and saw that the A/C needs some serious repairs. Until we get it fixed, I bought some additional fans to help cool the area. I am sorry for the uncomfort this may have, but this has become my top priority.
August 15, 2023 - VITAMINS B & D
Shift "B", please make sure Franceno takes her vitamins with dinner.
August 10, 2023 - END OF SHIFT REPORT
End of Shift Reports are to be done daily and no earlier than 30 minutes before the shift ends. If you work a "Double", a Shift Report is required for each shift.
August 10, 2023 - REMINDER
After each shift, be sure that all dishes have been washed and the bag in the commode chair has been changed.
August 10, 2023 - NAPPING
During the day, please don't allow Franceno to sleep longer than 2 hours and always try to stick to the meal schedule.
August 10, 2023 - OPENED FOOD
Shift "A", on Thursdays, throw away any opened applesauce and vegetables. After you toss the vegetables, please clean the vegetable container and steam a fresh bag of vegetables and place in clean container. (Please don't let Franceno see you throw away anything.)
August 1, 2023 - MASK
Per doctor's orders, mask are required by everyone. Please bring your favorite mask.
August 1, 2023 - WIPES
Presently we are out of wipes. Please have Franceno to use a warm soapy wash cloth.
May 22, 2023 - MEALS
Remember to log in the actual time that Franceno eats. By keeping an accurate log, each shift will know exactly when she eats and is able to encourage her to eat at the assigned eating times, if needed. If she's already eaten, then you may discourage her from eating and maybe suggest a light snack. The meal log-in clipboard can be found in the closet hanging on the wall.
May 22, 2023 - PARKING
To keep others from waiting to park, I'm asking everyone to park in the two car, carport. (Backyard)
April 29, 2023 - BODY SPRAY & COLOGNE
Please refrain from wearing any body spray or colognes. Franceno is very sensitive to odd smells. Also, do not spray the Lysol or Clorox in front of her. Spray those bottles when she is in the opposite room. If she's in the family room and the commode needs cleaning, take the commode in the kitchenette, clean it, then return.
April 23, 2023 - UPDATED CARE PLAN
The Care Plan has been updated again. Please review. Also, the end of shift report smart bot has been reprogrammed and reflects and will ask questions according to the new care plan.
April 17, 2023 - SHIFTS & CARE PLAN
There are now three shifts and times. We now have Shift A, Shift B and Shift C. Be sure to review the schedule and the new "Care Plan". Thank you.
March 29, 2023 - BUS PAN
Please be sure to clean everything in the white bus pan before leaving your shift.
March 18, 2023 - CHECKS
All checks until April 1st will be mailed from Florida. Please give the snail mail a little time to reach your door.
March 18, 2023 - FROZEN VEGGIES
Let's try something new. When the mixed vegetable bowl is empty, clean the bowl, then steam one bag of mixed vegetables in the microwave oven and pour in the clean bowl. You can find the steam bag vegetables in the freezer of the mini frig and there are extra bags in the large frig in the main kitchen. In the event there are no more veggie steam bags, use the mix veggies in the larger bags located in the freezer in the main kitchen and boil them in the pan, the old fashion way.
Jan 31, 2023 - MOBILE PHONES
Keep phone usage to a minimum.
Jan 31, 2023 - 7AM LIGHT
If my aunt isn't already in the kitchenette eating breakfast by 7AM, please go in the kitchenette and turn on the light behind the microwave oven. Hopefully, this will encourage her to start breakfast and start her day. We are trying to keep her on a schedule and we want her to be eating before the night person leaves.
Jan 31, 2023 - LAMP
Unless it's the 12 midnight shift or my aunt is sleep, always keep the lamp by the TV on. There needs to be light in the room at all times. This is a safety issue. If my aunt complains, tell her that you were instructed to do so by Norwood.
Jan 31, 2023 - SCREEN DOOR
The sliding door leading to the Sun Room; please leave the screened door open. (When you slide the main glass door open, there should be no screen door in front of you; it should always be slid to the right.) My aunt doesn't believe the door is completely closed until the screen door is on the right.
Dec 24, 2022 - IT'S COLD!
Merry Christmas! And yes, it's very cold. I'm letting all the faucets drip so the pipes don't freeze and I'm leaving the cabinet sink doors open. Until further notice, please make sure the faucets are dripping and cabinet sink doors are open.
Dec 24, 2022 - REMINDER
If the trash needs dumping, please take it out before the next shift. Please write all shift reports within 30 minutes of leaving.
Dec 2, 2022 - PULL-UPS
When Franceno needs to use the bedside commode, please encourage her to pull down her "pull-ups" once at the commode and NOT before. If she insist on doing it her way, walk beside her to the commode to prevent her from falling. She may need help leaving the commode.
Dec 2, 2022 - THE CURTAIN
Sitting in the chair in the family room or on the white sofa in the kitchenette when Franceno is sleep is fine; however, if on the white sofa, the curtain needs to be cracked at all times so you can always SEE Franceno. If she has to use the bedside commode in the middle of the night, follow the process as written above, "Dec 2, 2022 - Pull-Ups".
November 29, 2022 - VIVA LAS VEGAS
The Dec 5th check will be mailed from Las Vegas. Please allow extra time for your checks to arrive.
November 21, 2022 - *NEW SCHEDULE PAGE
Need to confirm or check your schedule? We now have a SCHEDULE PAGE! Click the Red Button, "Schedule".
November 20, 2022 - LIGHTS
Remember to turn on the lamp(s) if the TV isn't on. There needs to be some light.
November 20, 2022 - HEAT
Without my aunt seeing you, please adjust the heat as needed.
November 19, 2022 - THANKSGIVING
I'll be in Dallas, TX this Thanksgiving, so please allow extra days for your checks to travel and arrive. As usual, I'll be checking in through the camera and if you need to contact me, please do. (Please don't let my aunt know that I'm not around; she gets too anxious.) HAPPY THANKSGIVING AND WE APPRECIATE YOU!
November 19, 2022 - VEGGIES
When preparing Franceno's veggies, cook only half the bag. She doesn't eat it fast enough and we end up throwing a lot of the veggies away.
October 1, 2022 - FABULOSO
The Fabuloso has been going quickly. Remember, when filling the mop bottle to use only 1/3 of Fabuloso and 2/3 water.
October 1, 2022 - FIRST AID
Got a paper cut? No worries. You can find the FIRST AID KIT in the main kitchen, in the cabinet labeled "FIRST AID".
July 2, 2022 - AMAZON
Toilet paper was ordered via Amazon. It should arrive tomorrow, July 3rd. Please take the toilet paper out of the box and place them in the dining room with the other supplies.
July 2, 2022 - TOWEL & WASH CLOTH
Make sure a towel & wash cloth are always behind the bathroom door. Also, remind Franceno to use the towel & wash cloth daily.
July 2, 2022 - FLORIDA
I'll be in FL and Las Vegas in the month of July. Please allow additional time for your checks to arrive. (The mail seems to be a little slow these days.)
June 15, 2022 - TRAVELING
I'll be traveling a lot in the months of June & July. If anything is running low before I can drop by, please check the dining room table for additional supplies.
May 27, 2022 - HYMNS
A new tab has been added to this page only, titled, "HYMNS". Instead of a game, you can go there, click on your favorite hymn and it will appear on YouTube. Turn the volume up or off. Have fun with it and enjoy singing with Franceno.
May 26, 2022 - BED LINEN
When changing the bed linen, please have another set ready and placed on the bed immediately. Linen sets can be found on the top shelf in the closet along with the towels and wash clothes.
April 28, 2022 - PHONE CHARGER
There's a white extension cord by the lamp, near the TV, if you need to plug-in and charge your phone. (Please remember not to touch any cords behind the microwave and mini frig in the kitchenette.)
April 28, 2022 - LIGHT!
Need more light? There are now two new desk lamps in the family room. These desk lamps can be used if the ceiling is too bright for Franceno.
April 28, 2022 - DRY-ERASE WHITEBOARD
A dry erase whiteboard is now available for aides to write their name and shift time. Franceno will now be able to see the name and shift time.
April 3, 2022 - TRASH
When putting trash in the outside container, be sure that all trash is in a bag. And make sure all bags are tied tightly so there's no leaking.
March 25, 2022 - SPRING DAYS
The days are starting to look and feel great! Walking Franceno from the front door to the driveway is a great outdoor activity if you see fit and Franceno is in the mood. (Please do not take Franceno anywhere including the store unless pre-approved by me, Norwood.)
March 24, 2022 - CORDS BEHIND THE MINI FRIG
DO NOT touch the cords behind the mini frig and microwave oven in the kitchenette. The cords are very sensitive. If you need to charge your phone, please use the white extension cord by the lamp, near the TV.
March 21, 2022 - ...AND THE WINNER IS...
Congrats to LaTonda for winning the $25 Amazon Gift Card. LaTonda played several games and received several tickets. Her chances for winning were very good. Thank you to all that participated and please continue to play games and other activities that will massage Franceno's brain. If anyone has any game or activity suggestions, please let me know and I'll post them here.
March 21, 2022 - WASHING CLOTHES
I've noticed that the best time to wash anything in the washing machine is when Franceno is either in the bathroom or is sleep. (If Franceno is around, she will try her best to tell how to wash clothes.) Read below for laundry detergent information.
March 7, 2022 - TRASH COLLECTION
Great News! Henrico has approved of Franceno receiving the special trash collection. There's no need to take the trash to the curb. The trash collectors will incur those services now.
March 7, 2022 - THE CLOCK
When Franceno is confused of the time of day or what meal should be eaten, direct her attention to the special clock in the kitchenette. My suggestion is that you don't tell her the time, but point to the clock and ask questions, such as... What time is it? Is it morning or night? What's the date?, etc
Feb 20, 2022 - A SAFE PLACE
Please make sure Franceno is in a safe place before leaving. She should not be in the kitchenette sleeping when leaving your shift.
Feb 19, 2022 - DAILY REPORT
IMPORTANT! Be sure to complete the Daily Report before leaving your shift.
Feb 19, 2022 - WIN A $25 AMAZON GIFT CARD
GAMES: Complete a puzzle with Franceno or play Dominos or Trouble until there's a winner and you will receive a ticket. On March 20th, 10PM, all tickets will be put in a hat and one $25 Gift Card Winner will be pulled. The winner will be announced on this space, "Norwood's Corner". (Games & Puzzles are located on the card table. Every time a puzzle or game is played, be sure to mention what was played in your "Daily Report" and we will review the tape to witness the excitement and will assign a ticket with your name. The more tickets you have, the more chances you have to WIN the Gift Card!) The purpose of the games is to exercise the mind.
NOTE: Don't ask her if she wants to play because you will receive an automatic "No". Just sit down, set up the game, and tell her to sit because YOU are interested in playing the game. OR, start putting the puzzle together and invite her to help you find a piece, because you can't seem to find the missing puzzle piece. Get the idea? Please DO NOT tell Franceno about this fun competition.
Feb 19, 2022 - DOOR LOCK
An Easy Way To Lock The Door: When exiting the house and after closing the door, the only thing you need to do is touch the padlock icon located bottom right of the key pad. After touching the padlock, wait for the blue check mark and you are done. No need to enter your code as you do when entering the home.
Feb 19, 2022 - LAUNDRY DETERGENT
We are hiding the Laundry Detergent from Franceno so she will NOT wash clothes. You can find the detergent pods in the red bucket located in the sun room. (When entering the Sun Room through the sliding doors, the red bucket is to the immediate right.)
Feb 19, 2022 - TV STATIONS
Please find upbeat/comedy, vocal and sport shows on TV. These are Franceno's favorite TV stations: 4, 5, 12, 45, 54, 65 & 66
Feb 19, 2022 - PHONE CONVERSATIONS
Please keep personal phone conversations to a minimum. Attention should be given to Franceno Diggs' needs at ALL times, even when she's sleeping.
Feb 19, 2022 - MASKS
Franceno has NOT been vaccinated. Your mask needs to be worn properly (covering the mouth & nose) at all times!
Feb 19, 2022 - MAIL
Please DO NOT get Franceno's mail, even if asked.
Feb 19, 2022 - WINDOW SHADES
During the day when Franceno isn't looking, please open the window shades so light can shine through.
Feb 19, 2022 - NEVER DEBATE
Never debate/argue with Franceno. When there's a dispute, always agree with Franceno and discreetly continue to do what is correct. You are the professional, we trust your judgement.
Feb 19, 2022 - MOP
The mop is similar to a Swiffer. When adding the cleaning solution, use 1/3 Fabuloso & 2/3 Water.
Feb 19, 2022 - SPRAYING
When spraying Lysol or other chemicals, please do not spray around Franceno; it bothers her.
Feb 19, 2022 - EMERGENCY
Emergency numbers, non emergency numbers and Norwood's number are on the refrigerator upstairs. Also, if Franceno needs to go to the ER via an ambulance, give the Emergency Card, also located on the refrigerator, to the EMTs, then call me.
Feb 19, 2022 - SUPPLIES
Over the washer/dryer in the laundry/kitchenette room, you can find cleaning supplies along with gloves, "chucks", "wipe-up" rags, trash bags and commode bags. (Only use the commode bags for the commode! Paper towels are only to be used for wiping hands. Use the "wipe-ups" for cleaning.)
Linen, towel/washcloth, toilet paper, paper towels, pull ups and clothes can be found in the closet as you exit the family room.
Feb 19, 2022 - A CLEAN CARPET
If Franceno has an "accident" on the carpet, remember to clean that carpet spot with the carpet cleaner. The carpet cleaner is in a spray can located on the shelf over the washer/dryer. There's also a scrub brush to help with the cleaning procedure.